Cities That Work Are AT Work: Improving Processes to Improve Outcomes | Podcast

The Business of Government

Local governments face increasing pressure to improve efficiency, transparency and community engagement. Adapting to digital platforms, increasing financial accountability and leveraging technology are key to building smarter, more effective public services. In this episode of Weaver: Beyond the Numbers, The Business of Government, Adam Jones speaks with Morgan Page and Kiley Holbrook to discuss how local governments are using digital tools and public engagement strategies to enhance service delivery and build public trust.

Key Points:

• Clear communication via digital platforms prevents misinformation.
• Legacy systems must be reassessed to maximize efficiency.
• Regular evaluations ensure responsible fund allocation.

The expectations for local government have evolved, with digital platforms playing an increasing role in community engagement and service delivery. Kiley highlights that social media is now a primary tool for government communication, as residents turn to platforms like Facebook and Instagram for real-time updates. By enhancing digital transparency and incorporating real-time public feedback, local governments can build stronger relationships with their constituents.

Morgan discusses the importance of overcoming resistance to innovation. Many agencies remain tied to outdated technology and long-standing vendors, limiting their ability to modernize operations. By exploring new partnerships and investing in automation, governments can optimize budgets and improve operational efficiency. “The future of local governance lies in digital innovation and public trust,” said Morgan.

Beyond digital engagement, governments must ensure financial accountability to maintain public confidence. Kiley stresses the importance of budget transparency and regular performance audits to demonstrate responsible fund management. By prioritizing open governance and community-driven decision-making, local agencies can build lasting trust.

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