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VideoMetrics & Mulligans: Measuring Tech Adoption Without Losing Your Mind | Podcast
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Is your recent tool implementation not delivering the expected return on investment (ROI)? In this episode of Weaver: Beyond the Numbers, host Morgan Page explores why even well-planned implementations can miss the mark. He outlines how leaders can address adoption challenges and get performance back on track.
Key Points:
- Understand why defining meaningful metrics is crucial for measuring tool adoption success beyond surface-level indicators
- Learn how misaligned business processes often drive adoption issues and how better alignment with technology can help solve them
- Recognize how strong feedback mechanisms build trust and support continuous improvement
Morgan highlights a familiar challenge: when a major tool investment doesn’t deliver the expected ROI, leaders are often left questioning what went wrong. Sometimes, the issue isn’t from the technology itself but what’s happening around it. Ensuring that business processes align with the new tools helps foster a more effective relationship that supports successful implementation. It’s also crucial to identify and focus on the metrics that truly reflect engagement and value from the tool.
The discussion underscores the importance of a strong feedback mechanism. Morgan explains, “Own that. Lean into it … this is a great way to build trust early and make sure that the next iteration of implementation is a successful one.” An open, service-oriented communication loop between product teams and stakeholders can help identify issues early and support ongoing improvement.
Lastly, the episode emphasizes pivoting without panic when challenges arise. Many high-profile tech implementations face setbacks, and success can depend on acknowledging gaps rather than focusing on what isn’t working. By embracing a practical, forward-looking mindset, leaders can guide projects from uncertainty toward more stable, effective outcomes.
Subscribe and listen to future episodes of Weaver: Beyond the Numbers on Apple Podcasts or Spotify.
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